Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website operated by Insight Innovation ("we", "us", "our"), a company registered on the Isle of Man, and any services we provide including but not limited to AI consulting, workflow automation, custom software development, machine learning solutions, and related professional services (collectively, the "Services").

By accessing our website or engaging our Services, you agree to be bound by these Terms. If you do not agree, please do not use our website or Services.

2. Services

Insight Innovation provides AI, automation, and custom software services to businesses. The specific scope, deliverables, timelines, and fees for any engagement will be set out in a separate Statement of Work or proposal agreed by both parties before work commences.

We reserve the right to modify, suspend, or discontinue any part of our Services at any time. We will provide reasonable notice of any material changes that affect an active engagement.

3. Engagement Terms

All project engagements are governed by the specific terms set out in the applicable Statement of Work, proposal, or service agreement. In the event of any conflict between these Terms and a signed Statement of Work, the Statement of Work shall prevail.

Unless otherwise agreed in writing, all fees are quoted in British Pounds Sterling (GBP) and are exclusive of VAT or other applicable taxes. Payment terms will be specified in the relevant Statement of Work.

4. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Insight Innovation or its licensors and is protected by applicable intellectual property laws.

Unless otherwise agreed in a Statement of Work, upon full payment of all applicable fees, we grant you a non-exclusive, perpetual licence to use the deliverables we create for you in connection with your business operations. We retain ownership of any pre-existing tools, frameworks, libraries, and methodologies used in the delivery of our Services.

You grant us a non-exclusive, royalty-free licence to use anonymised and aggregated data relating to our engagement for the purposes of improving our services, internal research, and marketing (such as case studies), provided that no confidential information is disclosed without your prior written consent.

5. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during an engagement. This obligation survives the termination of any agreement between us for a period of two (2) years, except where information becomes publicly available through no fault of the receiving party, was already known to the receiving party, or is required to be disclosed by law.

6. Data Protection

We process personal data in accordance with the Isle of Man Data Protection Act 2018 and, where applicable, the UK General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for full details on how we collect, use, and protect your data.

Where we process personal data on your behalf as part of a project engagement, we will enter into a Data Processing Agreement that sets out the scope, nature, and purpose of the processing.

7. Limitation of Liability

To the maximum extent permitted by law, Insight Innovation shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunity, arising out of or in connection with your use of our website or Services, regardless of the theory of liability.

Our total aggregate liability in connection with any engagement shall not exceed the total fees paid by you to us under the applicable Statement of Work in the twelve (12) months preceding the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

8. Warranties and Disclaimers

We will perform our Services with reasonable skill and care consistent with generally accepted industry standards. However, we do not guarantee that any AI model, automation, or software solution will achieve specific business outcomes, as results depend on factors including data quality, user adoption, and business context.

This website and its content are provided "as is" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

AI-powered systems may produce unexpected outputs. While we design, test, and deploy solutions with care, we recommend that critical business decisions are not made solely on the basis of automated outputs without appropriate human oversight.

9. Indemnification

You agree to indemnify and hold harmless Insight Innovation, its directors, officers, and employees from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with your misuse of the deliverables we provide, your breach of these Terms, or your violation of any applicable law or regulation.

10. Termination

Either party may terminate an engagement by providing written notice as specified in the applicable Statement of Work. In the absence of specific termination provisions, either party may terminate with thirty (30) days' written notice.

Upon termination, you shall pay for all Services rendered and expenses incurred up to the date of termination. Any provisions of these Terms that by their nature should survive termination shall continue in force.

11. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemic, government action, power failure, internet disruption, or third-party service outages.

12. Third-Party Services

Our solutions may integrate with or depend upon third-party services, APIs, and platforms. We are not responsible for the availability, performance, or terms of any third-party service. Changes to third-party services may require modifications to your solution, which may be subject to additional fees.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Isle of Man. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Isle of Man.

14. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or Services after changes are posted constitutes your acceptance of the revised Terms.

15. Contact

If you have any questions about these Terms, please contact us at our contact page.

Insight Innovation
Isle of Man